Refund Policy
Varolyn Healthcare Private Limited
Last Updated: April 22, 2025

Introduction

This Refund Policy outlines the conditions under which Varolyn Healthcare Private Limited (“we”, “our”, or “the Company”) will process service refunds. This policy is in full compliance with Cashfree Payments India Pvt. Ltd.’s refund standards and is designed to ensure transparency, customer clarity, and dispute-free processing.

General Terms

Refunds are processed only via the original mode of payment, using Cashfree’s secure refund gateway.

Refunds are subject to review and may take 7–10 business days, depending on the payment channel.

Refund requests must be submitted in writing to our official communication channels.

Eligibility for Refund

3.1 Service Disruption or Cancellation by Company

If the full amount for a healthcare service/package has been paid and we are unable to deliver the complete service, the customer is entitled to a pro-rata refund.

Refund Calculation Formula:
Refund Amount = (Total Amount Paid / Total Service Days) x Number of Unused Service Days

3.2 Non-Refundable Packages (Custom/Exclusive/Pre-Signed)

Certain packages or services are offered under non-refundable terms. This includes:

Exclusive or discounted packages

Services with signed non-refundable agreements

Any offering clearly marked as non-refundable at the time of booking

Important: By signing the service agreement or accepting non-refundable terms at checkout, the customer waives their right to a refund, except in cases where the service has not been initiated at all.

Process for Initiating Refund

To request a refund:

Email us at varolynhealthcarepvtltd@gmail.com with the subject: “Refund Request – [Your Full Name]”
Include:

Service/package name

Payment proof (transaction ID, date)

Reason for refund

Our team will validate and respond within 3–5 business days
Eligible refunds will be processed through Cashfree, with confirmation sent via email/SMS

Timeline for Refund Credit

Exceptions & Dispute Resolution

Chargebacks and payment disputes raised through the bank/card issuer without contacting our team first may delay or void the refund process.

Varolyn Healthcare Private Limited reserves the right to decline a refund in cases of fraud, service misuse, or policy violations.

Disputes, if any, will be governed by applicable Indian laws and settled through mutual arbitration.

Contact Information

Varolyn Healthcare Private Limited
Email: varolynhealthcarepvtltd@gmail.com
Phone: +91 88612 82762
Address: WeWork, Prestige Atlanta, Koramangala 1A Block, Koramangala 3 Block, Koramangala, Bengaluru, Karnataka 560034

Policy Updates

We reserve the right to update this policy at any time. Continued use of our services implies acceptance of the updated terms.