These Terms of Service ("Terms") govern your use of the Varolyn Healthcare website (varolyn.com) and the home‑healthcare services we provide ("Services"). By using this website, submitting an enquiry, or booking a service, you agree to these Terms. Please read them together with our Privacy Policy. If you do not agree, please do not use the site or the Services.
! Important medical notice
1 Who we are
Varolyn Healthcare ("Varolyn", "we", "us", "our") provides home‑healthcare services — including home nursing, ICU‑at‑home / critical care, elder care, physiotherapy at home, post‑surgical care, medical‑equipment support and related care — primarily across Bengaluru and Karnataka, and elsewhere in India where available. Services are subject to availability, location, and a clinical assessment of suitability.
2 Using this website
- You agree to use the site only for lawful purposes and not to misuse it, attempt to disrupt it, probe its security, or submit false, harmful, or others' personal information without authority.
- You must be at least 18 years old to book Services or submit forms; a parent/guardian may arrange care for a dependent and is responsible for the consent to do so.
- Information you submit (name, phone, service needed, etc.) must be accurate so we can contact you and arrange appropriate care.
3 Enquiries, bookings & scheduling
Submitting an enquiry or booking request does not by itself create a binding service contract. A booking is confirmed only once our team has spoken with you, assessed the requirement, and agreed the scope, schedule, and charges. We may decline or reschedule a request where care cannot be safely or appropriately provided. Visit timings are estimates and may vary due to clinical or logistical reasons; we will keep you informed.
4 Fees, payments & cancellations
- Charges are quoted per service before care begins and may vary by service type, duration, location, and the level of care required.
- Payments are processed through reputable third‑party payment channels that use industry‑standard security; we do not control and cannot guarantee the security of external processors We do not store your card, bank, or UPI credentials on this website; payment details are entered directly with our payment processor
- Cancellation and rescheduling terms (including any notice period or charges for late cancellation of a scheduled visit) will be communicated to you at the time of booking and form part of your service agreement.
5 Your responsibilities during care
- Provide accurate medical and contact information and disclose relevant conditions so care can be delivered safely.
- Provide a safe, reasonable environment for our caregivers at the place of care, and treat staff with respect.
- Follow the care instructions and clinical advice provided, and inform us promptly of any change in the patient's condition.
6 Our care commitment
We endeavour to provide Services with reasonable skill and care, using trained caregivers and nurses whose credentials we screen, and we aim to act professionally and confidentially. Clinical outcomes depend on many factors outside our control; we do not guarantee any specific medical result. Nothing in these Terms limits any rights you have that cannot be excluded under applicable law (including consumer‑protection law).
7 Limitation of liability
To the maximum extent permitted by law, Varolyn is not liable for indirect, incidental, or consequential losses arising from use of this website, or from circumstances beyond our reasonable control. This section does not exclude or limit liability for death or personal injury caused by negligence, for fraud, or for anything that cannot lawfully be excluded. For matters relating to a specific service engagement, the terms of your individual service agreement also apply.
8 Intellectual property
The content, design, logos, text, and graphics on this website are owned by or licensed to Varolyn Healthcare and are protected by law. You may view and share pages for personal, non‑commercial use, but may not copy, reproduce, or republish the content for commercial purposes without our written permission.
9 Third‑party services & links
We use trusted third‑party providers (for example, Zoho for forms/appointment booking, an SMS/OTP provider for phone verification, and Cloudflare for security and delivery). Their use of your information is described in our Privacy Policy. Any external links are provided for convenience; we are not responsible for the content or practices of third‑party sites.
10 Privacy
Your personal and health information is handled in line with our Privacy Policy, which sets out our lawful basis, retention periods, your data‑principal rights, and our grievance officer's contact details Privacy Policy and India's Digital Personal Data Protection Act, 2023. By using the Services you consent to that handling.
11 Governing law & disputes
These Terms are governed by the laws of India. Subject to any applicable consumer‑protection rights, the courts at Bengaluru, Karnataka shall have jurisdiction over any dispute. We encourage you to contact us first so we can try to resolve any concern amicably.
12 Changes to these Terms
We may update these Terms as our Services or the law evolve. The "Last updated" date above shows the current version; continued use of the site after a change means you accept the updated Terms.
13 Contact
For any question about these Terms:
Varolyn Healthcare
Email: [email protected]
Phone: +91 93820 04276
Bengaluru, Karnataka, India